Terms & Conditions — 5z7 Online Casino

1. General Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 5z7 ("5z7", "we", "us", "our"), governing your access to and use of the 5z7 online casino and sports betting platform available at https://5z7.net (the "Platform"). By creating an account, logging in, making a deposit, or placing a wager on the Platform, you confirm that you have read, understood, and unconditionally agree to these Terms in their entirety.

These Terms apply to all services offered by 5z7, including but not limited to: online casino games (slots, live dealer, table games, crash games), sports betting (cricket, football, kabaddi, and other markets), bonus and promotional programmes, customer support services, and payment processing. They are supplemented by, and should be read in conjunction with, our Privacy Policy and Responsible Gaming Policy, both of which form part of the agreement between you and 5z7.

If you do not agree to any part of these Terms, you must immediately cease using the 5z7 Platform and close your account. Continued use of the Platform constitutes full acceptance of the current Terms as published.

1.1 Platform Availability

5z7 provides its services on a best-effort basis and does not guarantee uninterrupted access to the Platform at all times. Scheduled maintenance, technical upgrades, third-party provider outages, and events beyond our reasonable control may result in temporary service interruptions. 5z7 will endeavour to notify players of planned downtime in advance where possible.

1.2 Amendments to These Terms

5z7 reserves the right to amend, update, or replace these Terms at any time without prior individual notice to players. Material changes will be announced via a notice on the Platform homepage or via email to registered players. Your continued use of the Platform after any published amendment constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically to stay informed of any changes.

2. Age Restriction & Eligibility

Access to the 5z7 Platform is strictly limited to individuals who are 18 years of age or older. By registering an account, you confirm that you meet this minimum age requirement and that you are not accessing the Platform from a jurisdiction where online gambling is prohibited. 5z7 takes underage gambling extremely seriously and employs identity verification procedures at registration and prior to the first withdrawal to enforce this requirement.

Eligible players must satisfy all of the following conditions at the time of registration and on an ongoing basis throughout their use of the Platform:

• You are at least 18 years of age.
• You are legally permitted to participate in online gambling activities under the laws applicable to you.
• You are not a resident of any jurisdiction in which 5z7's services are prohibited.
• You are acting on your own behalf and not as an agent for any third party.
• You are not a current employee, contractor, or immediate family member of an employee of 5z7 or any of its software providers.
• You do not have an active self-exclusion in place on 5z7 or any affiliated platform.

2.1 Identity Verification (KYC)

To comply with our Know Your Customer (KYC) obligations and to protect both players and the integrity of the Platform, 5z7 requires all players to complete identity verification before processing their first withdrawal. Acceptable documents include a valid Bangladesh National Identity Card (NID), a valid passport, or a government-issued birth certificate accompanied by a secondary photo ID. 5z7 reserves the right to request updated or additional documentation at any time. Failure to provide satisfactory documentation may result in withdrawal delays or account suspension.

3. Account Registration

To access the full range of 5z7 services, including real-money gaming and sports betting, you must register a player account. The registration process requires you to provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and a valid email address.

3.1 One Account Policy

Each individual player is permitted to hold only one active account on the 5z7 Platform. The creation of multiple accounts — whether under the same name, the same device, the same mobile number, the same bKash or Nagad wallet, or the same IP address — is strictly prohibited. If 5z7 identifies duplicate accounts belonging to the same individual, all associated accounts will be suspended and any pending balances or bonuses may be forfeited. Players who believe they have accidentally created a duplicate account should contact support at [email protected] immediately.

3.2 Account Credentials

Upon registration, you will create a username and password to access your 5z7 account. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. 5z7 will never ask for your password via email, live chat, or any other communication channel. If you suspect that your account has been accessed without authorisation, you must notify 5z7 immediately at [email protected] and change your password without delay.

3.3 Account Information Accuracy

You are required to keep your account information accurate and current at all times. Any change in your name, address, mobile number, or primary payment method must be updated promptly. 5z7 reserves the right to suspend an account where the information on file is found to be materially inaccurate, misleading, or inconsistent with the KYC documents provided.

4. Deposits & Withdrawals

All financial transactions on the 5z7 Platform are processed in Bangladeshi Taka (BDT). 5z7 supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay (United Commercial Bank), and direct bank transfer to major Bangladeshi banks including BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank.

4.1 Deposit Terms

• Minimum deposit: ৳100 per transaction.
• Deposits via bKash, Nagad, Rocket, and Upay are credited to your 5z7 BDT wallet within approximately 2 minutes of successful transaction confirmation.
• Bank transfer deposits may take 1–3 business hours to be credited depending on the originating bank.
• 5z7 does not charge any processing fee on deposits. However, your mobile financial services (MFS) provider may apply their own standard transaction charges.
• Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• 5z7 reserves the right to request proof of deposit (e.g., bKash or Nagad transaction screenshot) for any transaction at any time.

4.2 Withdrawal Terms

• Minimum withdrawal: ৳500 per transaction.
• Withdrawals are processed to the same payment method used for the most recent deposit, wherever technically possible.
• Identity verification (KYC) must be completed before the first withdrawal is approved.
• Standard withdrawal processing time is between 15 minutes and 24 hours depending on the payment method and the time of day the request is submitted (Bangladesh Standard Time, UTC+6).
• 5z7 reserves the right to carry out additional security checks on withdrawal requests that exceed ৳50,000 in a single transaction or ৳100,000 within any 7-day rolling period.
• Withdrawals will be declined if the account has outstanding wagering requirements on active bonus funds.
• In cases of suspected fraud, money laundering, or terms violation, 5z7 may delay, suspend, or permanently withhold a withdrawal pending investigation.

5. Bonus & Promotion Terms

5z7 offers a range of bonuses and promotional incentives to eligible players, including welcome bonuses, reload bonuses, free bet credits, cashback offers, and seasonal promotions tied to events such as BPL, Eid al-Fitr, Eid al-Adha, Pohela Boishakh, and T20 World Cup tournaments. All bonuses are subject to the following general conditions, as well as any additional terms stated on the specific promotion page.

5.1 Wagering Requirements

Bonus funds and any winnings generated from free bets are subject to wagering requirements before they may be withdrawn as real money. The wagering multiplier applicable to each bonus is clearly stated on the promotion page. For example, a bonus with a 20x wagering requirement and a value of ৳1,000 requires ৳20,000 in qualifying wagers before a withdrawal can be requested. Contributions toward wagering requirements vary by game type — slots typically contribute 100%, while live table games may contribute at a reduced rate as specified per promotion.

5.2 Bonus Abuse

5z7 reserves the right to cancel any bonus and void associated winnings if there is evidence of bonus abuse. Bonus abuse includes, but is not limited to: opening multiple accounts to claim the same welcome offer, exploiting mathematical loopholes or low-risk betting patterns specifically designed to meet wagering requirements without genuine gambling intent, using a VPN or proxy to misrepresent your location, and colluding with other players to generate qualifying wagers artificially.

5.3 Bonus Expiry

All bonuses carry an expiry period from the date of issue, typically 7 to 30 days as stated on the promotion page. If the wagering requirement is not satisfied within the expiry period, the bonus balance and any associated winnings will be automatically removed from the player's account. Expired bonuses cannot be reactivated.

6. User Obligations & Prohibited Conduct

By using the 5z7 Platform, you agree to act in good faith and in accordance with these Terms at all times. The following conduct is strictly prohibited and may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Providing false, misleading, or fraudulent registration information.
• Attempting to access another player's account without authorisation.
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game or betting market.
• Colluding with other players or engaging in chip dumping in poker or live dealer games.
• Exploiting software bugs, errors, or glitches — any winnings obtained through a demonstrable technical error are void and must be returned.
• Using the Platform for any form of money laundering or financing of illegal activities.
• Attempting to reverse-engineer, copy, or reproduce any part of the Platform's software, games, or content.
• Engaging in abusive, threatening, or harassing behaviour toward 5z7 staff or other players via the live chat or any other communication channel.
• Using the Platform from a jurisdiction where online gambling is prohibited without the appropriate authorisation.

6.1 Intellectual Property

All content on the 5z7 Platform, including but not limited to logos, design elements, game interfaces, text, and promotional materials, is the property of 5z7 or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). You may not reproduce, distribute, publicly display, or create derivative works from any Platform content without prior written permission from 5z7.

7. Account Suspension & Closure

5z7 reserves the right to suspend or permanently close a player account at any time, with or without notice, for any of the following reasons: breach of these Terms; evidence of fraud, money laundering, or collusion; failure to complete KYC verification within a reasonable time; at the request of the account holder; or as required by any applicable law or regulatory obligation.

7.1 Player-Initiated Closure

Players who wish to close their account voluntarily may do so by contacting 5z7 support at [email protected]. Before closure, any real-money balance remaining in the account (net of any active bonus funds subject to incomplete wagering requirements) will be refunded to the player's most recently used payment method. Account closure requests are processed within 48 hours of receipt.

7.2 Self-Exclusion

Players who feel that their gambling is becoming problematic may request a self-exclusion period ranging from 24 hours to permanent account closure. Self-exclusion can be activated from your account settings dashboard or by contacting support directly. During a self-exclusion period, you will not be able to log in, deposit, or place wagers. 5z7 will also suppress all marketing communications to self-excluded accounts for the duration of the exclusion. For full details, visit the Responsible Gaming page.

7.3 Balance on Suspended Accounts

Where an account is suspended by 5z7 due to a suspected terms violation, the balance will be held pending investigation. If the investigation concludes that no violation occurred, the balance will be returned to the player in full. If a violation is confirmed, 5z7 reserves the right to forfeit part or all of the account balance, depending on the nature and severity of the breach.

8. Limitation of Liability

To the maximum extent permitted by applicable law, 5z7 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to: loss of funds due to gambling outcomes; interruptions to service caused by technical failures or maintenance; losses resulting from unauthorised account access caused by the player's own failure to secure their credentials; or any inaccuracy in game outcome data caused by a third-party provider's technical fault.

5z7 does not guarantee that the Platform will be free from errors, viruses, or other harmful components. It is your responsibility to ensure that your device is adequately protected before accessing the Platform.

Nothing in these Terms shall limit or exclude 5z7's liability for fraud, gross negligence, or any liability that cannot be lawfully excluded. Your statutory rights as a consumer are not affected by these Terms.